A lead comes in: "Need new dishwasher installation. Bought Samsung at Lowe's. Can you come this week?" You're on another install, so you call back two hours later. The homeowner booked someone who answered their phone.
Appliance installation is time-sensitive. The moment a lead arrives is the moment they're shopping. If you're not first, you're rarely second.
Everyone's in a Rush
Homeowners order new appliances all the time — from big-box stores, online retailers, or during a remodel. They need installation now. They often contact three installers and pick whoever responds fastest with availability.
That's the window — usually less than an hour.
The Appliance Installation Follow-Up Playbook
- Touch 1 (immediate): "Hi! Saw your dishwasher install request. I can do this week. What works for you?" + calendar link
- Touch 2 (Day 1): "Checking in — still need installation? I've got a slot Thursday or Friday."
- Touch 3 (Day 3): "Last check! If you want to lock in a time, I've got an opening Saturday morning."
Why Automation Works for Installers
Installers are in the field all day. You can't be tied to your phone. Automated texts ensure you're present even when you're under a sink.
The key is staying top-of-mind without being aggressive. Homeowners appreciate the follow-up — they know they need the job done.
Getting Started
FollowFire connects to your contact form via webhook in minutes. Every lead gets an instant text, and you can customize follow-ups to match your tone. Then you focus on installations while the system books you.