A homeowner calls your website: "Window shattered — need someone ASAP." You miss the submission. Two minutes later, they find another glass company and book them immediately.
Glass repair is one of the most time-sensitive services in home services. Broken glass is a security risk, a safety hazard, and an insurance deadline. Leads expect help now.
Urgent Leads Don't Wait
Whether it's a cracked windshield, broken storefront window, or a shattered patio door, glass repair leads move fast. The contractor who responds first with availability and pricing wins the job — almost every time.
Most glass companies lose 30–50% of leads simply because they can't answer the phone during business hours. That's money walking out the door.
The Glass Repair Follow-Up Playbook
- Touch 1 (immediate): "Hey! Sorry about the glass. I can get someone out today. Is it a window or a door? Can you send a quick pic?"
- Touch 2 (Same day, 4 hours): "Checking back in — do you need help with that glass today? I've got one opening at 4pm."
- Touch 3 (Day 2): "One more check — if you still need glass repair, I'm here. Just text back and I'll get you scheduled."
The Reality of Glass Repair Marketing
Most people search for glass repair with their phone already in hand. They click the first company, fill out a quick form, and move on. If no one texts them back in under 5 minutes, they assume the company isn't responsive — and they won't trust them with an emergency repair later.
Setting Up Automated Follow-Up
FollowFireconnects to your website form in under 5 minutes. Every glass repair lead gets an instant text, even when you're up a ladder or on another job. You never miss a lead again.